Customer Experience
Improve your performance by better understanding your employees or customers
Every company must have a clear vision of the image it projects to its target audience and employees. Knowing their opinions, behaviours and consumption habits allows you to adapt your commercial strategy to their needs.
The notoriety study
Every company must have a clear vision of the image it projects to its target audience and employees. Knowing their opinions, behaviours and consumption habits allows you to adapt your commercial strategy to their needs.
The satisfaction survey
The satisfaction survey is necessary in order to identify the trends linked to your product or service. This will provide you with precise information on the modifications to be made to your product, so that it best meets the needs and expectations of your customers. ESCadrille will help you by measuring quantitatively and qualitatively this satisfaction thanks to administered questionnaires or semi-directive interviews.
Mystery Customer
Our latest service involves anonymously assessing the quality of your services. We provide you with the opportunity to conduct a covert audit aimed at evaluating the specific performance of your company on key sales criteria with your clientele. The mystery client service has become essential for businesses looking to understand and enhance their interaction with customers. Don’t hesitate any longer; leverage our expertise to strengthen the quality of your services and the efficiency of your customer relationship.
We are here to offer you a personalised solution
In 2021, ESCadrille Toulouse Junior Conseil worked with the emblematic Toulouse Football Club, for example, to carry out a notoriety study on a Toulouse scale aimed at identifying the perception of the club’s image among its various targets.
