Mistery Visits

A consumer’s choice is based on multiple factors such as how accessible sales outlets are, their cleanliness, customer care, sales people’s pitches, … We can evaluate all these elements for you and then suggest how you could improve your customer service. Whilst pretending to be an ordinary customer, the mystery customer will scrutinize the global customer environment. He will make sure it corresponds to the following directives: employees’ outfits, arrangement of the sales space, task assignment, … To ensure you keep up a competitive customer service we can identify for you your competitors’ best practices. According to information we find we will provide you with advice on how to provide better customer service than your competitors.

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Analyze your :


Customer Service

Compliance with the directives

Competitors’ services