An outside look is essential to improve your performances, but also to insure the lengevity of your process.
A mystery visit allow to assess the quality of your business services such as the accessbility of points of sale, their cleanliness, the relations with customers, seller's arguments...
It takes the shape of a visit in a selling location by a false customer to measure the quality of your services and the reception.
In relation to the data gathered and then analyzed you'll receive recommendations to offer to your customers a more completeservice than your competitors.
The goals :
- Carry out an assessment of the quality of the reception, of the comfort of the services offered to the customer.
- Gather data and analyse strengths and weaknesses of the stage assessed.