An outside look is essential to improve your performances, but also to insure the lengevity of your process.

Mystery Visits

Visites mystères

Mystery Visits

A mystery visit allow to assess the quality of your business services such as the accessbility of points of sale, their cleanliness, the relations with customers, seller's arguments...

It takes the shape of a visit in a selling location by a false customer to measure the quality of your services and the reception.

In relation to the data gathered and then analyzed you'll receive recommendations to offer to your customers a more completeservice than your competitors.

The goals :
- Carry out an assessment of the quality of the reception, of the comfort of the services offered to the customer.
- Gather data and analyse strengths and weaknesses of the stage assessed.

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Our methodology

  • 1
    We define the goals
  • 2
    We draw up the visit scripts and evaluation grids
  • 3
    Ground Stage
    We carry out the mystery visits
  • 4
    Analysis Stage
    We analyse your strengths and weaknesses
  • 5
    Final report
    Overview of our analysis


Best Junior-Entreprise in Europe (J.E of the Year)

2015 & 2011

Best Junior-Entreprise of France